Case Study – GCS (ISO Compliance)

Project Brief

GCS was established in March 2023 by the current Managing Director to provide design and construction services across the South East and Midlands. Providing Commercial and domestic refurbishment, painting and decorating and drylining to a variety of commercial and domestic clients across the South East and Midlands. As a new company GCS needed to implement and obtain certification to Iso 9001 Quality Management System and ISO 14001 Environment

Management System relatively quickly to be able to tender for, and work with, a variety of important clients.

Scope of QBH Solutions Work

QBH Solutions were engaged to write and implement a Quality & Environmental Management System along with all supporting processes;

  • Management Review
  • Service Delivery
  • Customer Feedback
  • Complaints
  • Internal Audits

Client Name:
Greene Construction Ltd

Contact Name:
Millie-Ann Leenards (Director)

Project Objective:
To implement ISO 9001 Quality and Iso 14001 Environment Management System

The Client View

Why did you decide that your business should look to gain the ISO 9001 & ISO 14001 certification? (e.g. necessary to tender for work, to improve processes, to engage the team, to standardise best practice, etc?

We really wanted to see the benefits of an Iso 9001 and Iso 14001 Management System. Having had these systems in a previous company I could see the value that they bring. Our main clients also require us to hold this certification.

Why did you look for a consultant to support you through the planning, documentation and audit process for the ISO certification?

We wanted to ensure that we achieved certification quite quickly because a big project that we were looking to get required us to hold certification. Having QBH to help us through us this process as made it so much easier and simple. Plus Dave knows a lot of “hacks and tips” to make sure the audit goes smoothly.

What were the key deciding factors that made you choose QBH Solutions to support you through the journey?

We had worked with QBH before and were really impressed with how they work, Dave is able to explain the ISO requirements really well and make things very simple to understand and implement. He explains what we are doing and why we need to do them, he supported us through the audits and we felt better for having QBH support us.

What advice would you give to other businesses looking to achieve an ISO certification?

Use QBH Solutions they are great! The cost of having a consultant on board to help us through the process is significantly off-set by the peace of mind having Dave helping us. If you are thinking of achieving ISO talk to Dave at QBH Solutions.